Frequently Asked Questions

Anything where we feel we can offer genuine assistance to the author. We’re happy to look at work in most genres in English and Spanish, including:

• Fiction
• Non-fiction
• Illustrated children’s fiction
• Poetry
• Short stories.

We don't offer general free consultation calls, but we know it's helpful to connect with your editor.

If you've booked our Developmental Editing service, you can schedule a quick call with us anytime during the process. We can discuss any questions you have, dive deeper into specific areas, or clarify anything that needs further explanation.

We understand that sometimes things come up and plans change. However, we don’t offer refunds for cancellations or for work that’s already been finished. If your project allows for split payments, we usually ask for a non-refundable 50% deposit upfront.

We use AI for some behind-the-scenes stuff, but we don’t use AI for editing your writing. We believe in the human touch for that—real editors with real brains and real eyeballs. And absolutely no way are we letting a robot handle your formatting or design.

We include a confidentiality clause in our contract that legally binds us to protect your work. We treat every project with the utmost discretion and never share any information with anyone outside of our team..

We offer a 15% discount for all new clients as a welcome bonus. Additionally, you can receive a 10% discount when you book multiple services. These discounts can be combined for greater savings.

The timeline varies depending on the length and complexity of your manuscript. Generally, editing takes about 2 to 6 weeks, while formatting ranges from 1 to 3 weeks. Read our Editorial Services pages to see estimated deadlines.

No. As long as we can read it without too much squinting, we’re good to go. However, we do prefer manuscripts in a standard format like Word or Google Docs. A clear, easy-to-read font like Times New Roman 12 or Arial 11 is a bonus.

Absolutely! In our contact form, you can let us know about any special requests you have, such as preferred style, areas of concern, or anything unique about your manuscript. We’ll keep these in mind when we’re putting together your personalized quote.

You will receive bi-weekly updates on the progress of your project via email.

Absolutely. Once we agree on the details of your project, we’ll provide a contract outlining the scope of work, timelines, and payment terms to ensure everything is transparent.

No, we can’t send over your final files—whether it’s for a manuscript critique, editing, or formatting—until the balance is paid up. Once we get that payment cleared, you’ll have your files in your inbox within 24 business hours, tops. If you pay during our regular business hours, you might get them in just a few minutes.

Developmental editing is ideal if you need help with big-picture issues like plot, character development, and pacing. Line editing focuses on improving sentence structure and enhancing clarity. Copy editing addresses grammar, punctuation, and style, while proofreading is the final check for any remaining errors.

You’ll find detailed explanations of each service in our “Types of Editing” article.

Unless you need just one service or have a specific request, we recommend the following order:

• Manuscript Critique
• Line Editing
• Copy Editing
• Proofreading
• Book Formatting

We offer one round of revisions to ensure you are happy with the final result.

While we focus on editing and formatting, we can provide resources and guidance on writing effective blurbs and author bios.

It depends on factors your book's length, desired output formats (print and/or ebook), and the complexity of the layout.

It depends on the package you've purchased. You can get them in PDF (for print), EPUB, and MOBI (for ebooks).

Yes, we can provide basic formatting services such as adding page numbers, headers, and footers.

InDesign source files may be available upon request and for an additional fee. Please inquire about this during your consultation.

Yes, we can provide a sample of your book formatting before final delivery to ensure you are satisfied with the design.

Our pricing is based on word count, the chosen editing/formatting services, and the complexity of the project.

We accept credit card payments through [payment gateway name] and bank transfers.

Yes, we offer flexible payment plans, such as installments, to suit your budget. Please inquire about available options during your consultation.

Late payments may incur a late fee. Please refer to our Terms and Conditions for detailed information.

Yes, we offer discounts for authors who purchase multiple editing packages or for bulk orders.

Yes, we offer installment plans with flexible payment schedules. Please discuss your preferred payment schedule during your consultation.

We offer a limited refund policy. Please refer to our Terms and Conditions for detailed information.